Customer trust is our top priority. SOS Group Limited continually monitors the evolving privacy regulatory and legislative landscape to identify changes and determine what tools our customers might need to meet their compliance needs. This privacy statement explains the personal data SOS Group Limited processes, helps you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
How we use personal data:
Registration data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
We may use your personal information in the following cases:
- Verification / identification of the user during website usage
- Providing consultation and technical assistance
- Sending updates to our users with important information to inform about news/ changes
- Checking users’ activity to prevent smooth engagement, get insights for better website development and content modification
Information we collect as you use our services
We collect information about the apps, browsers, and devices you use to access SOS Group Limited services. The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We use the information we collect from all our services for the following purposes:
- Provide our services – We use your information to deliver our services, like processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts.
- Maintain & improve our services – We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.
- Develop new services – We use the information we collect in existing services to help us develop new ones.
- Measure performance – We use data for analytics and measurement to understand how our services are used.
- Communicate with you – We use information we collect, like your email address, to interact with you directly.
Shared Security Responsibility
SOS Group Limited must ensure a securely managed and operated infrastructure, including (but not limited to) data centres deployed across regions and zones, SOS Group Limited networks, and physical devices, including computing, storage, and network devices. SOS Group Limited is also responsible for identity and access control management as well as the monitoring and operating systems on the platform side to provide customers with a highly available and highly secure cloud service platform.